Should an emergency occur in the workplace, immediate action is required to ensure the health and safety of employees, guests, and the public. An emergency response plan must be in place for all potential emergencies that could impact your property. On of top of that, key personals must also be trained on how to respond to individuals who may need medical attention. This full-day Emergency Response Planning and Basic First Aid workshop is designed to provide knowledge and skill to participants in facing emergency situations.


Upon completion of this workshop, the learners will be able to: –

  • Explain the importance of knowing ERP and First Aid.
  • Develop a simple ERP for their place of work or at Home.
  • Assist employees who may need 1st. Aid.
  • Able to identify potential hazards which may lead to an emergency.


This workshop is designed and delivered using Accelerated Learning Technology (ALT). ALT is based on the latest learning technology that leverages on learner active participation, interaction and collaboration during the program. The program is designed to be a learner-centric that allows them to experience the learning through carefully designed activities.


1. Hazards and Risk

  • Understanding Hazards and Risk
  • Strategies to Identify Hazards.
  • Reduce risk of Accidents and Emergencies.

2. Emergency Response

  • Type of Emergencies.
  • Emergency Response Plans
  • Evacuation Plan
  • Medical Emergency Plan
  • Fire Emergency Plan
  • Emergency Response Teams
  • Emergency Communications

3. Basic First Aid

  • Principles of emergency aid
  • Basic Life Support (CPR)
  • Recognition and control of bleeding
  • Choking and unconsciousness
  • Treatment of burns and scalds

Upon completion of the course, participants will be able to increase their sales performance by:

  • Applying a client-focused approach to develop and expand client relationships, leverage internal resources, and increase your sales results
  • Applying a consistent and repeatable sales process based on winning practices to increase selling efficiency and improve opportunity forecasting
  • Learning a method for evaluating the appropriate stage for each opportunity in the sales process
  • Identifying the appropriate points in the sales process for strategic decision making
  • Further developing dialogue skills in order to uncover the client’s challenging issues and communicate the positive business impact your company’s solutions will have on these issues
  • Defining what different stakeholders value and to tailor how you communicate your company’s value accordingly
  • Expanding existing relationships by reaching new decision makers
  • Utilizing tools that enhance the selling process, strategic decision making, and client dialogues
  • Developing feedback and self-coaching skills in order to ensure ongoing development

Blended, stand-alone classroom, eLearning, webinar, Train-the-Trainer

Exercises, Role Plays, Planners, podcasts, video casts, books